Terms of Service

Last updated: March 2, 2026

1. Agreement to Terms

By accessing or using the website and services provided by Softcom Internet ("we," "us," "our"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our services.

2. Description of Services

Softcom Internet provides information and services through this website, including:

An AI-powered chat assistant for answering questions and providing guidance
Informational content including blog posts and educational materials
Contact and inquiry forms

3. What Our Services Are (and Are Not)

        Our Services ARE:
        An informational resource about our products and services
An AI-powered assistant to help answer your questions
A way to connect with our team for further assistance
Educational content to help you make informed decisions

      

        Our Services Are NOT:
        A substitute for professional advice (legal, medical, financial, or otherwise)
A guarantee of specific results or outcomes
An emergency service — for emergencies, call 911 or your local emergency number
A contractual commitment beyond the scope described in these terms

      

4. AI-Powered Features and Limitations

Important: Understanding Our AI Assistant

Our website uses an AI-powered chat assistant. Please understand the following:

The AI assistant is powered by artificial intelligence technology (Anthropic's Claude), not a human operator
AI responses are generated based on patterns and training data, not professional credentials or licenses
AI may occasionally provide responses that are inaccurate, incomplete, or not applicable to your specific situation
You should always use your own judgment and consult qualified professionals for important decisions
We continuously work to improve the AI assistant but cannot guarantee perfect responses

AI-Generated Content

Some content on this website, including blog posts and informational materials, may be created with AI assistance. All AI-generated content is reviewed for accuracy and quality. However, we cannot guarantee that all information is complete or error-free. Always verify important information independently.

Anonymized Improvement

Interaction patterns (not personal data) may be analyzed in aggregate to improve the quality of our AI services. This analysis uses only anonymized, non-identifiable data. See our Privacy Policy for details.

Automated Decision-Making

Our AI assistant may use automated processes to personalize responses, suggest services, or route inquiries. These automated decisions are advisory only and do not produce legal or similarly significant effects. You can always request human review or assistance by contacting us directly.

5. User Conduct

When using our services, you agree to:

Provide accurate information when requested
Use our services for lawful purposes only
Not attempt to interfere with, disrupt, or compromise our services or systems
Not attempt to extract, reverse-engineer, or misuse our AI systems
Not misrepresent your identity or intentions
Not use our services to harass, spam, or harm others
Not upload malicious code or attempt to gain unauthorized access

6. Your Information and Privacy

Your ownership: You retain all rights to the personal information you provide to us.

Our responsibility: We handle your information in accordance with our Privacy Policy. We do not sell your data and take reasonable measures to protect it.

Your responsibility: You are responsible for the accuracy of information you provide and for keeping any account credentials secure.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Softcom Internet or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without written permission.

Content you submit through our chat assistant or forms remains yours. By submitting content, you grant us a limited license to use it solely for providing our services to you.

8. Third-Party Content and Links

Our website may contain links to third-party websites or reference third-party content. We are not responsible for the content, accuracy, or practices of third-party sites. Inclusion of any link does not imply endorsement.

9. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Our services are provided "as is" and "as available" without warranties of any kind, whether express or implied
We do not warrant that our services will be uninterrupted, error-free, or completely secure
We do not warrant that AI-generated responses will be accurate, complete, or suitable for any particular purpose
We make no guarantees about the results you may achieve from using our services

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Softcom Internet shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services
We are not responsible for decisions or actions you take based on information or AI-generated responses provided through our services
We are not liable for any AI-generated content that may be inaccurate or inappropriate
Our total liability for any claim related to our services is limited to the amount you have paid us in the twelve (12) months preceding the claim, if any

11. Indemnification

You agree to defend, indemnify, and hold harmless Softcom Internet, its owners, operators, affiliates, and service providers from any claims, damages, liabilities, costs, or expenses (including reasonable legal fees) arising from:

Your use of our services
Your violation of these Terms
Your violation of any rights of another party
Any content you submit through our services

12. Changes and Termination

We reserve the right to:

Modify or discontinue any feature of our services at any time
Update these Terms with reasonable notice posted on this page
Restrict or terminate access for users who violate these Terms
Update AI models and capabilities to improve our services

Continued use of our services after changes constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States and the State of California, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved in the courts located in the State of California.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15. Contact

For questions about these Terms of Service, please contact us at https://www.softcom.net/contact/ or through our website at softcominternet.com.

Plain English Summary

We provide information and an AI-powered chat assistant on this website. The AI is helpful but not perfect and is not a substitute for professional advice. You own your data, and we protect your privacy. We do not sell your information. Use our services responsibly and at your own discretion. If you disagree with these terms, please do not use our website.