Privacy Policy

Last updated: March 2, 2026

Our Privacy Commitment

We will NEVER:

Sell your personal data to anyone
Share your information with advertisers or data brokers
Use your data for purposes unrelated to providing our services
Mine your conversations for commercial profiling

1. Information We Collect

Information You Provide

When you use the Softcom Internet website and services, you may choose to provide:

Contact information: Name, email address, phone number, or other details you share through our chat assistant or contact forms
Conversation data: Messages you send through our AI-powered chat assistant
Inquiry details: Information about your needs, preferences, or questions related to our services

Information Collected Automatically

When you visit our website, we may automatically collect:

Device information: Browser type, operating system, and screen size
Usage data: Pages visited, time spent on pages, and interaction patterns
Network information: IP address and approximate geographic location
Referral data: How you found our website (search engine, social media, direct link)

Information We Do NOT Collect

Financial information (credit card numbers, bank accounts)
Government-issued identification numbers
Precise geolocation or GPS coordinates
Third-party advertising cookies or cross-site tracking identifiers

2. How We Use Your Information

We use the information we collect only to:

Provide and improve our services
Respond to your inquiries through our chat assistant and contact forms
Personalize your experience on our website
Send relevant follow-up communications (only with your consent)
Analyze aggregate usage patterns to improve our offerings
Maintain the security and integrity of our website

3. AI-Powered Services

How We Use Artificial Intelligence

Our website features an AI-powered chat assistant designed to provide helpful information and support. Here is how it works:

Your messages are processed by AI technology (powered by Anthropic's Claude) to generate relevant, helpful responses
Anthropic does NOT use your conversations to train their AI models (per their API terms of service)
Conversations are used to provide you with immediate assistance and to improve the quality of responses over time
Some content on this website, including blog posts and informational materials, may be created with AI assistance and reviewed for accuracy

Anonymized Learning

To continuously improve the quality of our services, we may use anonymized, aggregated interaction patterns (such as which types of questions are most common or which responses are most helpful). This data is stripped of all personally identifiable information before analysis. No individual conversations, names, email addresses, or other personal details are ever shared or used in this process.

4. Third-Party Service Providers

We use the following trusted service providers to operate our website. Each is bound by their own privacy policies and data protection commitments:

Anthropic (Claude AI): Processes chat conversations to generate responses. Anthropic Privacy Policy
Supabase: Secure, encrypted database storage. Supabase Privacy Policy
Vercel: Website hosting and delivery. Vercel Privacy Policy

5. Data Sharing

We do not sell your personal information. We may share data only in these limited circumstances:

Service providers: As described above, to operate our website and services
Legal requirements: When required by law, court order, or governmental request
Safety: To protect the rights, safety, or property of our users or the public
Business transfer: In connection with a merger, acquisition, or sale of assets (with notice to you)

We NEVER share data with:

Advertisers or advertising networks
Data brokers or aggregators
Marketing or analytics companies for their own purposes

6. Data Storage and Security

We protect your data using industry-standard security measures:

Encryption in transit: All data transmitted between your browser and our servers is encrypted using TLS/SSL
Encryption at rest: Personal data is stored in encrypted databases
Access controls: Strict authentication and authorization protocols limit who can access data
Regular monitoring: We monitor our systems for security vulnerabilities and apply updates promptly

While we take reasonable measures to protect your information, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

7. Your Rights

You have the right to:

Access: Request a copy of the personal data we hold about you
Correction: Request that we correct inaccurate or incomplete data
Deletion: Request that we delete your personal data
Opt out: Unsubscribe from marketing communications at any time
Object: Object to specific types of data processing
Portability: Request your data in a structured, commonly used format

To exercise any of these rights, contact us at https://www.softcom.net/contact/ or through our website at softcominternet.com.

8. Data Retention

Chat conversations: Retained to provide continuity of service and improve response quality. You may request deletion at any time.
Contact information: Retained until you request removal or unsubscribe
Usage analytics: Aggregated data retained indefinitely; individual session data purged within 90 days
After deletion request: Personal data removed from active systems promptly. May persist in encrypted backups for up to 30 days.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Remember your preferences and conversation history
Understand how visitors use our website (aggregate analytics)
Ensure our website functions properly

We do NOT use third-party advertising cookies or cross-site tracking. You can control cookies through your browser settings. Disabling cookies may limit some website functionality.

10. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will delete it promptly. If you believe a child has provided us with personal information, please contact us.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know: What personal information is collected, used, and shared
Right to delete: Request deletion of your personal information
Right to opt out: Opt out of the sale of personal information (we do not sell personal data)
Right to non-discrimination: We will not discriminate against you for exercising your privacy rights

12. International Users

Our services are operated from the United States. If you access our website from outside the US, your information may be transferred to, stored, and processed in the United States. By using our services, you consent to this transfer. We comply with applicable international data protection frameworks.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will:

Update the "Last updated" date at the top of this page
Post the revised policy on this page

Continued use of our website after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at https://www.softcom.net/contact/ or through our website at softcominternet.com.